MORE OPTIONS AGREE. Press the button on your Square Reader once to see the battery level. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. Always charge your device in a well-ventilated area. Press the button on your Square Reader once to see the battery level. Close and reopen the SalesVu POS app on your iPad. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Charging will take roughly 2-3 hours, but this will vary depending on your power source. What are contactless payments, and how are they different from NFC? If your Square Reader gets wet, immediately power off the device, holding down the power button for at least 15 seconds. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. If Square Reader lights turn on, youre all set. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. If the lights dont turn on, please try again. Check out the Dock for the Square contactless and chip reader. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. My device doesnt support BLE. Press the button again to turn the reader on, observe any lights on the reader. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. This security feature can be triggered from: If a device is truly in a tampered state, nothing can be done to reverse it and the reader should be returned to us. Why does my app say Account Ineligible when connecting my Square Reader? Reset your Square Reader. For iOS devices, this can be found in Settings > Bluetooth. It takes around 2 seconds to complete a chip card transaction when its inserted into the readers EMV card slot. Check your batteryPush the button on your reader once to check its battery level. Chip & Tap Reader: First and last flashing red lights. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours, and the message Press Button on Reader Learn More will appear in the Square App. This next bit isnt quite software related, but its worth mentioning all the same: Square Terminal comes with a promise of 24/7 phone support. Do not let go of the power button until after the red lights have stopped flashing. The battery is shorted out from a powerful charging source. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. The message Press Button on Reader - Learn More will appear in an orange banner. Plug your Square Reader for Magstripe into the headphone jack of an Apple or Chromebook computer using Safari or Chrome. Once you place an order, your reader will arrive in 5 to 7 business days. Getting Started with Square Reader Square Tutorials: Learn How to Use Square Business Tools Square Contactless and Chip Reader in the U.S.: Getting Started Guide Square 77.4K. The Bluetooth connection may be out of range and could disconnect. Press the readers button for 36 seconds to put it into pairing mode. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. On your phone or tablet, tap into the Square Point of Sale app. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. What devices can I use with the contactless and chip reader? You can also first try briefly putting your device into Airplane mode. Do not let go of the power button until after the red lights have stopped flashing. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Always charge your devices in a dry environment away from all sources of moisture. The lights on your reader will flash orange, then red, and then they will stop flashing. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. If the lights on the Square Reader turn on, youre all set. Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the reader. Note: The iPad 2 doesnt Support Bluetooth LE, so If youre using Square Stand with the iPad 2, youll need to connect your reader via USB. You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). Press the button on your Square Reader once and wait for it to reconnect. Make sure you press charge in the Square App. Were experiencing issues that may affect your Square services. Why does my Square Reader disconnect when I turn on Airplane Mode? If the lights on the Square Reader turn green, youre all set. Reset your Square Reader. Well continue to update our status page with more information. You can also first try briefly putting your device into Airplane mode. Restart your Square Stand by navigating to Settings > Square Stand in the Square app and pressing the Restart Stand button in the upper right corner. Rapidly flashing blue and orange: The reader has finished installing a software update. Try turning Bluetooth off and back on. Do not let go of the power button until after the red lights have stopped flashing. Learn how to check your readers battery level. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Locate the Square app you wish to update in your list of apps and tap on it. Questions requiring a reply can be sent from the contact link at the top of this page. Do not let go of the power button until after the red lights have stopped flashing. Disconnect the USB cable from the Stand or dock and then attempt to pair. Yes, the reader is universal. Keep the connectors free of foreign objects and debris. To use Square, sign up for a free account on their website, then download the app on a tablet or smartphone, connect a card reader, and start selling. This includes common household items such as microwave ovens, cordless phones, fluorescent lights, or using your Square Reader on a metal table. Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog. Charge Your Square Reader Square recommends that after learning how to connect Square reader to iPad, iPhone, or any other compatible device, don't use it immediately before you fully charge it. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Try plugging the power adaptor into a different outlet. Why does my app say Account Ineligible when connecting my reader? Make sure to review our warranty and return policy before getting started. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. Reset your Square Reader. Check if your device is supported. Your customer can then insert a chip card. Any help? To connect your reader to another device, make sure to disconnect it from its current device. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. The Square Reader is the perfect credit card reader for small business or large business. Hold down the power button for approximately 20 seconds. Pet crocs and red carpets: Africa's top shots. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Yes. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Keep the connectors free of foreign objects and debris. The USB hardware hub on my Square Stand is full. Always charge your devices in a dry environment away from all sources of moisture. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. On an Android device, tap the gear icon, then Forget. Square hardware can only be used in the country where it was originally purchased. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf youre having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.First, check and make sure that your devices operating system is up to date. The lights on your reader will flash orange, then red, and then they will stop flashing. Can I use a splitter to connect my reader? The reader can be used with multiple devices, but it only connects with one device at a time. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Thanks, we'll work on improving this article. The reader can be used with multiple devices, but it only connects with one device at a time. make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. Hold down the power button on your Square Reader for approximately 20 seconds until you see red lights stop flashing. Square cables and wall chargers are tested thoroughly and adhere to government standards. Restart your iPad or iPhone. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Low battery may increase disconnections between your device and Square Reader. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip & PIN cards. Can I use the contactless and chip card Square Reader in Offline Mode? No, Offline Mode isnt currently available on Square Reader for contactless and chip & PIN cards. Press the button again to turn the Square Reader on and observe any lights on the reader. Make sure all connections are fully engaged before charging your device. No, Offline Mode supports magstripe payments only, so youll need to use the magstripe reader or the Square Stand. Why does my Square Reader disconnect when I turn on Airplane Mode? The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. i have the exact same issue ; the first and last light are blinking red. Were experiencing issues that may affect your Square services. Shipping details Estimated ship dimensions: 4.48 inches length x 4.48 inches width x 1.33 inches height Estimated ship weight: 0.37 pounds See Apples article on Bluetooth interference for additional information. These cases fit a variety of mobile phones and tablets. You can also first try briefly putting your device into Airplane mode. From what you have described, I wonder if you are referring to the device having entered a "tampered' state? Can I use a splitter to connect my card reader? If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. Do not let go of the power button until after the red lights have stopped flashing. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Press the button on your Square Reader once to see the battery level. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. If youre having trouble with your Square Reader connecting to your mobile device or tablet, check out our helpful video walkthrough of the most common troubleshooting steps. After 20 seconds, release the button and wait 10 seconds. Select your connected Square Reader > Forget This Reader. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy (BLE). I found that it means "Temper" here, but can't find what exactly that means or how to fix it. Disconnect the USB cable from the stand or dock and then attempt to pair. While the reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds, or after the four lights stop blinking red. Can I use a splitter to connect my Square Reader? Consult the dealer or an experienced radio/TV technician for help. Why is my St Augustine grass turning purple? Keep your customers card in the Square Reader until prompted to remove the card. Select your connected Square Reader > Forget This Reader. The dock is just to charge it via a micro USB cable. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Were experiencing issues that may affect your Square services. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Always plug and unplug your cables and chargers by holding onto the end of the cable. Wait a few seconds for Square Reader to connect. Always plug and unplug your cables and chargers by holding onto the end of the cable. Well continue to update our status page with more information. Retail hardware, software, and Shopify Point of Sale, Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron. Depending on what kind of power-draw your wall port and charging cable are designed for, it should only take 2-3 hours to fully charge the Contactless + Chip Reader. Once its on, you dont need to worry about turning off the reader. My Square Reader wont pair with my device, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. Designed for Square Reader for contactless and chip, the dock keeps the reader charged and in place for quick, seamless transactions. If the lights on the Square Reader turn on, youre all set. Why does my app say Account Ineligible when connecting my Square Reader? Restart your phone, tablet or other electronic device. Your Square Reader requires a strong and secure Internet connection to take card payments successfully. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. Compare POS software options at square.com/pos. Turkey has blamed Kurdish rebels. Can I attach my Square Reader to my mobile phone or tablet? After 20 seconds, release the button and wait 10 seconds. This feedback is used only to improve this Support Centre article and is not sent to our Support team. If you are having trouble accepting EMV or tap transactions: The tips below usually fix most charging issues customers encounter with the reader: If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. Taking insert payments with wet credit cards can also cause water damage. Can I use the reader? To pair your Square Reader through the Square App: Go to the Square App and tap More from the navigation bar at the bottom of your screen. Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Why is my stained concrete turning white? If you see Account Ineligible, your Square Reader may have been purchased in a different country or your Square account may not be activated for card processing. The Bluetooth connection may be out of range and could disconnect. If the Square Reader lights turn green, youre all set. Yes. Always charge your devices in a dry environment away from all sources of moisture. Sales Channels, Payments Apps, and Shop APIs. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. Go to Settings > Bluetooth on your device. Explore POS Software Square has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. If you see Failed to Pair when attempting to pair a Square Reader: Go to Settings > Bluetooth on your device. You should see one to four green lights flash depending on your Square Readers battery level. Hold down the power button for approximately 20 seconds. You can also reset your Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. If the steps above do not work, quit and relaunch the Square app on your device or try toUpdate the Square app. Once your Square Reader is ready to be paired, open the Square App. Airplane Mode disables Bluetooth on your device. Restart your phone, tablet or other electronic device. Do not let go of the power button until after the red lights have stopped flashing. Make sure all connections are fully engaged before charging your device. Do not let go of the power button until after the red lights have stopped flashing. Your Reader may have entered sleep mode To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Always plug and unplug your cables and chargers by holding onto the end of the cable. Square Contactless and Chip Reader. Can I connect my reader to multiple devices at the same time? In case you are looking to take magstripe payments while in Offline Mode, disable Wi-Fi only and you will maintain your Bluetooth connection. How do I connect my reader to a new device? Do not let go of the power button until after the red lights have stopped flashing. Learn more in Squares comprehensive guide to Apple Pay. To learn more, head to square.com/help and search keywords: reader troubleshooting #square #tutorial You can connect your reader wirelessly or by using the included USB cable to plug directly into the hardware hub of the Square Stand. 1 blinking red light means your battery is low charge immediately. Why doesnt Square Reader connect wirelessly with my iPad 2? To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. While Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds. To process magstripe cards, you can use the Square magstripe reader alongside your contactless and chip reader. Immediately release the power button when you see the four orange lights. . on Square SPC2 Contactless and chip reader User Manual, Square stand ipad Reader and Dock User Manual. Blinking flashing Lights on Istanbul TV Tower with Amazing View over all of Istanbul, Aerial Crane up 4KLooking for exclusive Aerial Stock Footage for your p. You can purchase the Dock for Square Reader via Square Shop. How do I charge the reader and how long will it take to charge? Immediately release the power button when you see the four orange lights. Square cables and wall chargers are tested thoroughly and adhere to government standards. If the lights on the Square Reader dont turn green, firmly press and hold the readers button for a full 20 seconds. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours and the message Press Button on Reader - Learn More will appear in the Square App. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. You can continue to use your chip card reader, but you wont be able to use the contactless and chip reader at the same time, as they dont work together. If you see red lights, youve held the button too long and need to try again. Press the button again to turn Square Reader on and observe any lights on the reader. Square doesnt give information about total battery capacity but says that its designed for all-day use. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. So have a bit of an issue with my chip & tap reader. Yes. The USB accessory hub on my Square Stand is full. (Kindle is not compatible). How long does it take to process a chip card? Do not let go of the power button until after the red lights have stopped flashing. Close and reopen the Square App on your device. Just navigate to Settings app on your Apple or Android device. Tap "Update" to begin the download and install the update. Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. If your Reader is in a dock, plug the dock's power cord into an AC outlet. Square hardware can only be used in the country where it was originally purchased. If Square Reader lights turn green, youre all set. Turn on Bluetooth in your device settings. Make sure to firmly press and hold the Square Reader's button for a full 20 seconds. NFC (Near-Field Communications) is a technology that allows for contactless payments. Can I use a splitter? Other potential security concerns. Tap the menu icon,Settings, and Hardware. If you see Account Ineligible, your reader may have been purchased in a different country. Home Square Square SPC2 Contactless and chip reader User Manual. Press the button again to turn Square Reader on, observe any lights on Square Reader. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. How do I pair the reader to my mobile device? The USB hub on my Square Stand is full. Thanks, we'll work on improving this article. Keep your Square Reader for contactless and chip charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. Required fields are marked *. Use a small object like a hair pin, pen lid or paper clip to firmly press and hold the button on the reader for 20 seconds or after the four lights stop blinking red. smartphones) to wirelessly communicate at close range to do things like process payments. To power it on, push the button on the reader. How much does the Square contactless and chip reader cost and where can I purchase one? Apple Pay and Android Pay are both forms of NFC and types of contactless payments. Keep your customers card in the Square Reader until prompted to remove the card. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, fluorescent lights or on a metal table. Do not let go of the power button until after the red lights have stopped flashing. Turn on Bluetooth in your device settings. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. The BBPOS Chipper 2X BT is a handheld reader for use with mobile applications. How do I return my reader or order a replacement? If you own a Square Terminal, learn how to process card payments with Offline Mode. Invoices or Virtual Terminal to process their payment rather than keying in their card information through the Square app. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mount and charging dock featured in Square Shop. For next steps please contact our. You can also reset your Square Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. If it does not connect after pressing the button once, press and hold for ~5 seconds until it shows flashing orange lights. Airplane Mode disables Bluetooth on your device. Square hardware can only be used in the country where it was originally purchased. Why does my app say Account Ineligible when connecting my Square Reader?
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